The online-payment platform Zelle is extremely popular with consumers, which helps explain why it's also become a hit with scammers. Another reason: Zelle payments can't be reversed once they're sent.

The Los Angeles Times led with this headline recently: “Zelle scams prompt federal probe into whether banks are doing enough to protect customers.” It reads, in part, “From splitting a meal ...

Institutions started to provide refunds to victims of Zelle scams in November 2023. Some banks have refused to offer refunds because the federal law protecting consumers from the theft of their ...

Jon Healey writes and edits stories for the Los Angeles Times’ Fast Break Desk, the team that dives into the biggest news of the moment. In his previous stints, he wrote and edited for the ...

Lisa McRee talked to L.A. Times deputy editor Jon Healey about a federal investigation into Zelle scams.

Now, the federal regulator overseeing financial products is probing whether banks that offer Zelle to their account holders are doing enough to protect them against scams. Two major banks ... the ...

At least two major banks have reported that the Consumer Financial Protection Bureau is examining how they handle customer disputes about Zelle transfers. The online-payment platform Zelle is ...