Each approach identifies the data that AI could analyze for the betterment of customer experience – but only one really tells enterprises what the customer wants.

During the pandemic, the gaps between those who had reliable access and those who did not were exacerbated. Many branch libraries, for example, kept their hot spots operational after closing hours so ...

More Gen AI news from AWS, RingCentral, Qualtrics, SymphonyAI and Avaamo. Also, Calendy’s new browser extension simplifies meeting workflows.

The RTO battles may be in an uneasy truce, but there is reason for optimism that enterprises want to continue to improve the in-person meeting room experience ...

In the early days of unified communications, I spent a lot of time writing and talking about the need for organizations to focus on end user adoption, usage, and training. I presented and moderated ...

Also, Amazon Bedrock announces new capabilities and Neat and Shure partner to combine their video/audio technologies.

Also, Amazon Bedrock announces new capabilities and Neat and Shure partner to combine their video/audio technologies.

Also, Amazon Bedrock announces new capabilities and Neat and Shure partner to combine their video/audio technologies.

Now it’s time for Masarek and the team to execute consistently and turn their strategy roadmap into sales success ...

Attendees of Enterprise Connect 2024 were “Absolutely Inundated” (AI) with announcements, discussions and demonstrations ab ...