During the pandemic, the gaps between those who had reliable access and those who did not were exacerbated. Many branch libraries, for example, kept their hot spots operational after closing hours so ...

Each approach identifies the data that AI could analyze for the betterment of customer experience – but only one really tells enterprises what the customer wants.

More Gen AI news from AWS, RingCentral, Qualtrics, SymphonyAI and Avaamo. Also, Calendy’s new browser extension simplifies meeting workflows.

Now it’s time for Masarek and the team to execute consistently and turn their strategy roadmap into sales success ...

Attendees of Enterprise Connect 2024 were “Absolutely Inundated” (AI) with announcements, discussions and demonstrations ab ...

Some of the drivers touted during the early years of hybrid work come in significantly lower. Just 30% come in for company events, 28% for mentoring, and 17% for socializing. Enterprise leaders have ...

These survey data correspond with the key messages from the collaboration hardware vendors exhibiting at Enterprise Connect 2024—today’s offices need hardware solutions that work seamlessly with the ...

Jonathan Rosenberg (JR): This technology is so new, so bleeding edge and it’s evolving at such a breathtaking pace that our philosophy [at Five9] is – has always been – that we need to use whatever ...

On Monday, NEC communicated with its customers and partners that it intends to exit the premises-based private branch exchange (PBX) business in all markets outside of Japan. This is a striking ...

At last month’s Enterprise Connect conference in Orlando the AI hype train was steadily moving along the tracks. Virtually every keynote and vendor announcement involved some new AI-based feature to ...