ReflexAI, the leader in AI-powered training simulations and quality assurance for human-centered contact centers, today announced the launch of ReflexAI Studio – a revolutionary new self-serve ...

Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Leading enterprise merchants unlock new revenue-driving capabilities, as Shopify Enterprise integrates Talon.One’s flexible incentives platform into its commerce ecosystem BERLIN--(BUSINESS ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

The combined firm will serve over 43,000 clients with AI-powered listening tools, analytics and multi-industry CX expertise.

Leading enterprise firms and SaaS providers now recognize that measuring CX requires a 360° lens and real-time insight. They ...

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

Likes and hearts are not real connection. AI-powered wearables may be the future of how we shop, date and connect.

Forget rearview metrics—chief data officers are using predictive analytics to steer goal-setting with real-time, ...