Argentina’s poverty rate has skyrocketed, with 57.4% of the country’s population falling under the poverty line, according to ...
Montego Bay is one of Jamaica’s premiere locations for the global services industry. The so-called “Second City” is known worldwide as a great vacationing spot, but Jamaican business strategists have ...
India’s IT services giant Tata Consultancy Services (TCS) secured a four-year contract to inject artificial intelligence (AI) into Claro’s telecom network in Colombia. Under the agreement, TCS will ...
Tech Mahindra solidified its ties with Australian telecom giant TPG Telecom through the strategic acquisition of Orchid Cybertech Services Inc, a Philippines-based call center firm, for US$3.2 million ...
Not even the almighty Apple is safe from the wits of hackers and the vulnerabilities of its own third party providers. The company is among the latest victims of a hack made possible by exploitable ...
Google is testing a new AI tool that could shift the CX’s industry move towards automation, taking it back to a human-centered approach. Google’s “Talk to a Live Rep” feature lets customers request a ...
Customer experience specialist ResultsCX solidified its presence in the UK and moved into the South African market through the acquisition of British rival Huntswood. Headquartered in Berkshire, UK, ...
A data breach at Infosys McCamish Systems (IMS), a US-based subsidiary of Infosys BPM, exposed sensitive information of over 57,000 Bank of America (BOA) customers. BOA advised customers to monitor ...
Chile’s investment promotion agency, InvestChile, received investment commitments worth US$33.5 billion in 2023, with global services ranking among the top draws for foreign capital. The foreign ...
Brazilian authorities have seized the passport of former Brazilian president Jair Bolsonaro, effectively barring him from leaving the country. Bolsonaro’s passport was taken away amid investigations ...
How near is the nearshore? Nearer than most think, actually. One of the most powerful pillars of Nearshore knowledge services is proximity. Seeing your teams, your partners and your allies is a ...