The company is “in the process of conducting a live test” of an autonomous version of its voice AI product, months after revealing humans intervene 70% of the time it’s used.

A third-party partner prepared Starbucks orders for delivery offsite between the hours of 5 p.m. and 5 a.m., and the coffee giant aims to make a $2 billion business out of this model over the next ...

The restaurant industry executive has been CEO at the Outback parent for five years. The board has begun a search for his successor.

The salad chain is following up the successful rollout of protein plates last year with steak, which accounted for nearly one-fifth of dinner orders in a pilot.

With wholesale food prices up nearly 30% from pre-pandemic levels, many restaurants are struggling to maintain even the slimmest of profit margins. How can restaurateurs understand and control ...

Carl Loredo, Wendy’s former global chief marketing officer, joins the pizza chain after U.S. sales slid 6% year over year last quarter.

From digital investments to incentivizing franchisees to bolster growth, Liz Williams laid out a path she expects will drive sales while decreasing costs.

Restaurant owners crave tools that provide better insights that they can use to connect with their customers, integrate with other solutions, and receive real-time information about the health of ...

The chain added upselling options to its kiosks and made the channel’s customization experience more similar to online ordering.

Papa Johns promoted Kurt Milburn to chief supply chain officer, according to a May 2 press release. He succeeds Shane Hutchins, who will retire after 26 years at the company. In his new role, Milburn ...

By leveraging slow dayparts like dinner and late night, the casual chain’s three delivery-only brands are increasing sales and capturing younger demographics.

Starbucks will roll out new procedures that will help workers reduce wait times, CEO Laxman Narasimhan said Tuesday.