Drive Results with AI-Powered CXToday's contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many ...

At Qualtrics X4 event, dozens of AI-based innovations come to Qualtrics solutions for insights from front-line workers and customers.

Iterable, a customer engagement platform provider, has added several new capabilities, including Journey Assist, a generative artificial intelligence tool that enables users to build Journeys using ...

However, rather than integrating directly into a CRM system, payments are usually tied in at the configure, price, quote (CPQ) level via an e-commerce platform. “What has changed is the desire to more ...

Pricing directly leverages advances in artificial intelligence and data science. Pricing science has a 40-year track record of producing 100 to 500 basis point margin gains. If AI and data science is ...

Chris, a digital marketer, was excited to launch a digital campaign for a new line of products. After careful research into the target audience and the competition, Chris partnered with a prominent ad ...

At the height of the COVID-19 pandemic, when most companies shifted the majority of their contact center employees to work-from-home agents, dashboards and notifications for managing contact center ...

Heylo’s main platform offering is free; the company now makes money by taking a percentage of the fees it collects for its member organizations. The payments portion of its business has grown in the ...

First Financial Bank, the fifth-oldest national bank in the United States, has experienced a 10 percent increase in new accounts since introducing its AI-powered digital assistant, Gabby. The primary ...

Calendly, a scheduling automation platform provider, has launched a web browser extension to help customers book meetings or make changes to ones already scheduled, schedule meetings on behalf of ...

Yelp's spring product release includes the new Yelp Assistant as well as Yelp Fusion AI API, which brings Yelp's content to third-party platforms through natural language search experiences, and a ...

The Awin platform enhancements include the following: Enhanced Publisher Profiles that let advertisers browse for compatible publishers using specific criteria, like region, sector,< and promotional ...