After much industry speculation last week about what many thought would be an announcement from OpenAI about its initial ...

Discover the top ecommerce certifications and courses in 2024. Gain skills, stand out and advance your career.

Customer to Increase CX Automation with Hybrid Cloud and Four AI-Powered Bots MELVILLE, N.Y., May 9, 2024 – Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a Fortune 500 company ...

Key trends, innovations and strategies that have reshaped the way businesses engage and retain their customers.

Marketing technology solutions saw a growth rate of 27.8% year over year, according to the martech supergraphic.

As technology and AI continue to advance, pushing the boundaries of realism, it becomes crucial to understand where this ...

Perplexity AI integrates ads in responses. Does it mean people are adopting recommendation engines as the search engine of ...

Explore five notorious customer service failures and key lessons to avoid repeating errors that can tarnish your brand's ...

The use of artificial intelligence (AI) has significantly enhanced customer journey mapping, allowing businesses to gain deeper insights into customer interactions. Through AI-driven analysis ...